The session content answered many of my questions regarding AI, CX, Loyalty, and so much more. The keynotes were great too.

I always come away with knowledge, ideas, and vendor connections. But the thing I love the most is how CRMC is a ‘safe space.’ We’re all marketers there to improve our brands-- But there isn’t a feeling of competitiveness. At this event, marketers that would normally be competing for customers become friends. My first session, I had McDonald’s on my right and Burger King on my left. There was zero competitive feeling! It was such a refreshing and pure experience. Thank you to the team for creating a space for learning and connection.

CRMC is by far the most balanced event I attend regularly, and it’s refreshing to not just hear sales pitches from vendors (acknowledging I am one!) and truly having the opportunity to hear from brands about what they are doing, what’s working, and what pain points they continue to experience that we might be able to help them with.

The presentations were all informative. I couldn’t ask for a more diverse, fast-paced, and useful agenda.